Revised and effective as of 19 December 2023.
7taps is a learning management system for users to create and share courses and track learning progress.
Your privacy matters to Us, and We want to be transparent regarding how We use the information You share. Please take the time to get to know Our practices outlined herein. If You have any questions, please email Us at support@7taps.com
This Privacy Policy explains:
- What information We collect and why We collect it.
- How We use that information.
- Your data and privacy rights
Overview
This Privacy Policy (“Policy”) for 7Taps OpCo, LLC, doing business as 7taps, ("7taps," "We," "Us," or "Our") hereby notifies You, whether personally or on behalf of an entity (“You”), when, how, and why We might collect, store, use, and/or share (collectively, "Process") Your information when You:
- Visit Our website at https://www.7taps.com/, or any other website(s) of ours that link to this Policy;
- Use or visit any other websites, domains, sub-domains, application programming interfaces (“APIs”), bots, frameworks, development environments, templates, documentation, configurations, mobile websites, or mobile applications (collectively, the “Services”) that We develop, manage, operate, or otherwise make available;
- Engage with Us in other related ways, including any sales, marketing, online communications, or events.
Your Choice
By providing personal information to Us in the course of Your use of Our Services, You consent to Us collecting, holding, using, and disclosing Your personal information in accordance with this Privacy Policy.
1. Purpose for Collecting Information
We collect and process Your information to provide, improve, and administer Our Services, communicate with You, for security and fraud prevention, and to comply with applicable laws. We may also process Your information for additional purposes with Your consent.
2. Information You Share
When You visit, use, or navigate Our Services, You may provide Us with Your information, depending on how You interact with Us and the choices You make.
THE SCOPE OF INFORMATION YOU SHARE IS DEPENDENT UPON YOUR USER TYPE: COURSE EDITOR OR LEARNER. Course Editors are users which create learning content and share it with Learners. Typically, Course Editors are people in Your organization who are Instructional Designers or Learning and Development Specialists. Typically, Learners are people in Your organization who consume training content—typically employees in an organization.
Course Editors share the following information:
- First Name
- Last Name
- Work Email
- Company Name
Not applicable: Learners do not need to create an account with 7taps.
Course Editors can invite Learners via several methods. In each instance, 7taps will never directly contact or prompt a Learner to receive communication like newsletters or product updates. 7taps will store the information listed below in order to provide You with the ability to quickly share more courses in the future.
The information You are asked to provide is dependent upon the invitation method chosen:
- Share Via Email option requires You share the Learners’ email.
- Share via SMS option requires You share the Learner’s phone number.
- Share via User Management options such as Slack or Microsoft Teams allows Course Editors to push Learner’s information including name, email, phone number, and department name to 7taps directly from integrated platforms.
When Learners access training materials such as forms, quizzes, and polls, the following will be made available to Course Editor(s) in that organization:
- Learners’ answers to forms and quizzes
- Learners’ reactions to polls, which may be anonymous if chosen by Course Editor
Course Editors can include text, videos, and photos to training modules. Course editors may choose to include content that is personal information, corporate information, and/or restricted information. 7taps does not have access to any training content built by Course Editors within Our platform. IT IS THE RESPONSIBILITY OF COURSE EDITORS TO ENSURE THEY ARE LEGALLY ALLOWED TO PLACE INFORMATION UPLOADED TO 7TAPS INTO A CLOUD-BASED LEARNING MANAGEMENT SOFTWARE.
Not applicable.
3. Other Types of Information You Share
Communications with Us: When You inquire about Our Services, subscribe to Our updates, register for Our newsletter, sign up for receiving promotional materials or gifts, or otherwise communicate with Us, We may collect personal information such as Your email address, phone number, or mailing address.
Feedback Surveys: We may invite You to give feedback on Our services. If You choose to give Us feedback, You may be asked to provide certain information, which may include personal information.
Interactive Community Features: We may offer interactive features to certain members of Our community, such as the Inspiration Library, messaging, and chat features within Our Slack channel, blogs, and social media pages. THESE INTERACTIVE COMMUNITY FEATURES ARE PUBLIC-FACING BY NATURE. We and others who use these Services may collect the information which You submit or make available through these interactive community features. Any content which You voluntarily provide on the public sections of these features will be considered "public" and will not be subject to this Policy.
Events and Webinars: We may host webinars, online events, and other virtual gatherings where We collect personal information from individuals who interact with or express an interest in 7taps and the Services. If You provide Us with any information at one of these events, We will use it for the purposes for which it was collected.
Business Development and Strategic Partnerships: We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Job Applications: We may post job openings and opportunities at 7taps on Our website. If You submit Your application, CV, or cover letter to Us in regard to a work opportunity, We will collect and process the information contained therein to assess Your fit for a role at 7taps.
4. Information We Collect
In addition to the Information You share as outlined above, when You visit, use, or navigate Our Services, We may collect and process additional information depending on how You interact with Our Services.
This may include, but is not limited to, Your email address, first name, last name, company name, phone number, address, state, province, ZIP/Postal code, city, cookies and usage data.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our services to operate, and We refer to these as 'essential' or 'strictly necessary' cookies. Other cookies also enable Us to track and target the interests of Our users to enhance Your experience on Our services. You may access Our cookie policy at https://www.7taps.com/legal/cookie-policy.
Information We collect from the use of Our services and reason for Our collection.
Solely for the purpose of providing customer support, the Services integrate a third-party solution, Intercom, which collects Country, State, and Postal Code information from You. Intercom’s privacy policies may be accessed at https://www.intercom.com.
The Services incorporate a 7taps cookie file that stores three pieces of information:
- Status of a Course: course opened or not, course passed or not
- Status of a Quiz, completed or unfinished
- Status of a Poll, answered or unanswered
Aside from this cookie, the Services do not track or collect information on Learners.
The Services integrate with leading third-party solutions Amplitude and Google Analytics to provide usage statistics which enable Us to better serve Our users. These integrations only track Course Editors’ usage of 7taps features within the 7taps platform, such as specific feature utilization and number of courses created. Amplitude’s privacy policies may be accessed at https://amplitude.com. Google Analytics’ privacy policies may be accessed at https://support.google.com.
5. What We Do with the Information We Collect
Information which We collect helps Us provide Our Services, improve Our services, notify users about changes, facilitate participation in interactive community features, provide customer support, process payments, gain valuable insight regarding how to offer the best products possible, and comply with legal obligations.
We may use the information We collect, including Your personal information and transaction information, for the following purposes:
To provide internal and service-related maintenance, protection, improvements, and personalization to Our Services; to develop new features; and to protect the rights, property, or safety of Our users.
To keep Course Editors informed of actions on forms, quiz, poll replies, and course completion status. Course Editors may also be able to view this information, as well as suspend or terminate Your account access.
To communicate with Course Editors to provide information We think may be useful or relevant to You (including communicating with You about billing, account management services and administrative matters, delivering customer support and sending You updates on actions Your Learners take on Your courses).
To access or retain information stored as part of Your account in order to satisfy applicable law, regulation, legal process, or enforceable governmental request.
To monitor and analyze trends, usage, and activities in connection with Our services (e.g. how many courses You have created or Your preferred method of sharing content.) 7taps will never access Your course content and has strict security policies in place to ensure the privacy of all course content.
7taps does not control and is not responsible for the processing by Course Editors of personal information submitted by Learners. Learners provide personal information to Course Editors via the Services at their own risk. LEARNERS SHOULD BE ADVISED THAT INFORMATION PROVIDED IN THE COURSE OF THEIR USE OF THE SERVICES MAY BECOME AVAILABLE TO COURSE EDITORS. 7TAPS DOES NOT MAKE ANY REPRESENTATIONS REGARDING AND IS NOT RESPONSIBLE FOR COURSE EDITORS’ USE OF SUCH LEARNER INFORMATION.
To improve Your user experience and the overall quality of Our services via cookies and other technologies.
To investigate and prevent fraudulent transactions, unauthorized access to or use of Our Services, and other illegal or unusual activities.
To help solve any issues with Our Services, We may keep a record of customer service-related requests and may use Your email address to keep You informed about upcoming changes or improvements.
To enforce Our Privacy Policy and Terms of Service and as otherwise stated in this Privacy Policy.
6. Retention of Your Information
We will only keep Your personal information for as long as it is necessary for the purposes set out in this Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When We have no ongoing legitimate business need to process Your personal information, We will either delete or anonymize such information or, if this is not possible, then We will securely store Your personal information and isolate it from any further processing until deletion is possible.
We retain personal information for the length of time necessary to provide You with Our services and to achieve other purposes outlined in this Privacy Policy. You can always request that We stop processing or delete Your personal information by emailing hello@7taps.com or submitting a request at https://www.7taps.com/gdpr-data-removal-request-form. However, We may be required to keep some of Your information for certain periods of time to comply with legal regulations.
We may also need to retain certain personal information after We cease providing You with products or services to enforce Our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping.
When We no longer require Your information, We will ensure that Your information is destroyed or deidentified.
7. How We Share Your Information
We may need, from time to time, to share Your information in specific situations and with specific third parties as necessary to analyze the effectiveness of and improve Our Services. We never share any sensitive personal information or personally identifiable data with other parties. Instances in which We may need to share Your information with specific third parties include: sharing information during business transfers; with affiliates or investors; and with service providers pursuant to a written contract. YOUR COURSE CONTENT, UPLOADED MATERIALS, AND INFORMATION REGARDING LEARNERS IS NEVER SHARED WITH THIRD PARTIES.
We only share information with third parties in cases for which one of the following circumstances apply:
We may ask for Your consent to share information such as Your use of Our services, Your company logo, or other identifying information with third parties. In such cases, We will only share Your information pursuant to the circumstances for which We have obtained Your consent.
Not Applicable
We may share Your information with service providers which support Our services for, inter alia, the following purposes: internet technology; data management; web hosting; maintenance; cybersecurity; project management tools; email or messaging platforms; payment systems; data analytics platforms; and finance and expense tracking systems. In each case, We have agreed to a written contract with such service providers which limits their use of Your information and ensures that Your information is protected by commercially reasonable data security practices.
We may also share Your information with certain technology service providers for product-related features which You may elect to use in our Services, including but not limited to the following service providers and features: Synthesia, text-to-video; Deepl, automated translation; OpenAI, generative artificial intelligence-created courses. In each case, We have agreed to a written contract with such service providers which limits their use of Your information to the provisioning of the relevant features of the Services and ensures that Your information is protected by commercially reasonable data security practices.
Not Applicable
We may share Your information if required by law, regulation, or as part of any judicial, regulatory, or legal process. This may include Our disclosure of Your information to Our legal counsel and investors so that We may enforce Our policies and protect Our legal rights. If a regulatory body or law enforcement agency makes a valid and legal request for Your information, We may disclose certain information as permitted by and pursuant to applicable laws.
In the event of a merger or acquisition or the contemplation thereof, We may share Your personal information with new or potential new owners and their advisors. In such cases, We will execute a non-disclosure agreement with the acquirer or potential acquirer which shall bound them to commercially reasonable confidentiality terms. In all such cases, We will maintain the confidentiality of Your sensitive or personally identifying information until such a transaction is completed and shall notify affected users of any transfer of assets, information, or related changes to this Policy.
Not Applicable
Our Services may from time to time contain links to other websites or applications which are not controlled, managed, or supervised by Us. We strongly advise You to review the privacy policies of every website or application which You visit, including those which You access via links posted on or in Our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services, including information that is submitted to or collected therefrom.
Course Editors may share training courses that contain links to other websites or applications. which are not controlled, managed, or supervised by Us. We strongly advise You to review the privacy policies of every website or application which You visit, including those which You access via links posted on or in Our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services, including information that is submitted to or collected therefrom.
We may from time to time share information in aggregated and anonymized forms with Our business partners, service providers, investors, insurers, industry groups, and other affiliates in order to show general trends about the use of Our services. In all such cases, individual users shall not be identified or identifiable and Your sensitive and personally identifiable information shall not be shared.
8. Data Security
We have implemented strong measures to secure the information We collect and store about You, and We strive to protect Your personal data from unauthorized access, alteration, disclosure, or destruction. Our technical and organizational security measures are appropriate and commercially reasonable to accomplish the protection of the security of any information which We Process. At all times, We strive to protect Your personal data from unauthorized access, alteration, disclosure, or destruction. Our privacy and security practices are regularly reviewed and audited to ensure compliance with current regulations. Learn more at: https://www.7taps.com/security.
However, despite Our safeguards and best efforts to secure Your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat Our security protocols and improperly collect, access, steal, or modify Your information. Although We will do Our best to protect Your personal information, transmission of personal information to and from Our Services is at Your own risk. In all cases, You should only access the Services within a secure environment. In cases in which an unauthorized third party improperly accesses Your information, We may attempt to make commercially reasonable best efforts to promptly inform You and to remedy the breach as soon as practicable. By using the Services or providing personal information to Us, You agree that We may communicate with You electronically regarding security, privacy, and administrative issues relating to Your access to and use of the Services.
9. Your Privacy Rights
In some regions (like the EEA, UK, and Canada), You have certain rights under applicable data protection laws. These may include the right:
- To request access and obtain a copy of Your personal information,
- To request rectification or erasure;
- To restrict the Processing of Your personal information;
- If applicable, to data portability.
In certain circumstances, You may also have the right to object to the Processing of Your personal information. You can make such a request by contacting Us by using the contact details provided in the CONTACT US section below, emailing hello@7taps.com, or submitting a request at https://www.7taps.com/gdpr-data-removal-request-form.
We will consider and act upon any request in accordance with applicable data protection laws. If You are located in the EEA or UK and You believe We are unlawfully Processing Your personal information, You also have the right to complain to Your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu.
If You are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch.
Withdrawing Your consent: If We are relying on Your consent to Process Your personal information, which may be express and/or implied consent depending on the applicable law, You have the right to withdraw Your consent at any time. You can withdraw Your consent at any time by contacting Us by using the contact details provided in the CONTACT US section below, emailing hello@7taps.com, or submitting a request at https://www.7taps.com/gdpr-data-removal-request-form.
However, please note that this will not affect the lawfulness of the Processing before its withdrawal nor, when applicable law allows, will it affect the Processing of Your personal information conducted in reliance on lawful Processing grounds other than consent.
Account Information
We strive to maintain the accuracy of Your information and rely on You to help Us keep Your data up-to-date. If You would at any time like to review or change the information in Your account or terminate Your account, You can contact us using the contact information provided.
Upon Your request to terminate Your account, We will deactivate or delete Your account and information from Our active databases. However, We may retain some information in Our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce Our legal terms, and/or comply with applicable legal requirements.
Cookies and similar technologies
Most Web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features or services of Our Services. To opt out of interest-based advertising by advertisers on Our Services You may update Your cookie preferences in the Cookie Consent Manager managed by Usercentrics and implemented on Our websites.
If You have questions or comments about Your privacy rights, You may reach out using the contact details provided in the CONTACT US section below, emailing hello@7taps.com, or submitting a request at https://www.7taps.com/gdpr-data-removal-request-form.
10. International Data Transfers and Location of Data Storage
We store and process the information which We collect in the United States. By using Our services, You acknowledge that Your Personal Information will be transferred to and processed in the United States, in order to provide You with access to the Services and to optimize the Services’ performance and security. We are committed to complying with applicable laws and regulations regarding the storage and processing of Your Information and implement stringent measures including industry standard data processing agreements to ensure that all data transfers to the United States meet the requirements of and are compliant with the data protection laws of Your jurisdiction. When transferring Your information to the United States, We rely upon approved and commercially reasonable data transfer mechanisms to ensure the data is afforded a level of protection that is consistent with and appropriate to the data protection laws in Your jurisdiction. As part of Our commitment to maintaining transparency about Our data storage and processing practices, if there are any significant changes in the way We store or process Personal Data in the United States We will update Our Privacy Policy and may notify You of these changes as required by law.
11. Children’s Privacy
Our Services are not designed or marketed towards, nor intended to be used by, individuals determined to be minors. We do not knowingly collect, solicit, or receive any information from anyone under the age of 13, and do not knowingly allow such children under 13 to register as users of the Services. If We discover that a child under the age of 13 has provided Us with any information or has an account on the Services, We will immediately remove that information from Our servers and delete the child’s user account. If You learn that Your child has provided personal information to Us without Your consent, You may contact Us by e-mail at support@7taps.com to request the deletion of Your child’s information. We urge parents and guardians to monitor and guide their children's online activity and are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable laws and regulations concerning children and the internet.
12. Changes to This Privacy Policy
We may update this Policy from time to time. The updated version will be indicated by an updated "Revised" date at the beginning of the Policy and the updated version will be effective as soon as it is accessible. If We make material changes to this Policy, We may notify You either by prominently posting a notice of such changes or by directly sending You an electronic or physical communication. We encourage You to review this Policy frequently to be informed of how We are protecting Your information. You understand and agree that You will be deemed to have accepted the updated Privacy Policy if You continue to use the Services after the new Privacy Policy takes effect.
13. Contact Us
If You would at any time like to review or change the information in Your account, terminate Your account, have any questions, or if You would like to contact Us about Our processing of Your personal information, please email Us at support@7taps.com. When You contact Us, We will ask You to verify Your identity. You may also reach out by mail to:
7taps
134 NE 1st Avenue
Delray Beach, FL
33444
